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TOPIC: I have stopped receiving sound

I have stopped receiving sound 10 years 10 months ago #136

Forum - Fututel Offline Administrator Posts: 114 Thank you received: 8 Karma: 1	Thank you for telling us the issue/problem and its solution
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I have stopped receiving sound 10 years 10 months ago #135

Frank Williams
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Posts: 28
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Solved, (I think)
It appears that on the Netgear N600 router, the "Turn Internet Access QoS On" option under QoS is incompatible with PBXww. I had to replace the router a couple of days ago and replaced all settings like for like.

It only affected PBXww. My other VOIP providers were unaffected for both inbound and outbound calls. Hence the confusion.

I will submit a case with Netgear anyway. Luckily it is an option I am happy to leave switched off. The "Turn Bandwidth Control" QoS option appears to be safe and useful for lower bandwidth uplinks.

Sorry. I hope this helps you to assist someone else.

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I have stopped receiving sound 10 years 10 months ago #134

Frank Williams Offline Junior Boarder Posts: 28 Karma: 0	I have stopped receiving sound on my DID. Occasionally I might get 2 or 3 seconds and then silence. It was working fine until today. The call is established fine. I have not changed any configuration at my end. My firewall is often not receiving any RTP connections from phone2call servers. Please advise and help fix asap. Kind regards.
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