Hosting de VICIdial
Hosting, Alojamiento o Alquiler VICIdial de la versión Open source. Fututel te ofrece un servidor de código abierto VICIdial ya instalado y ¡listo! para empezar a usar, no tienes que preocuparte por instalaciones engorrosas, ni comandos especiales es muy sencilla su configuración. Puedes usar este software para fines comerciales o personales de forma totalmente gratis. Nuestros servidores son rápidos, profesionales y muy baratos.
Acerca de VICIdial
VICIDIAL ES EL CENTRO DE CONTACTO DE CÓDIGO ABIERTO MÁS POPULAR
Software de telecomunicaciones y centro de contacto de código abierto más popular en el mundo, VICIdial es la solución de centro de contacto Open-Source más popular. Con más de 14.000 instalaciones en más de 100 países de todo el mundo. La pantalla del agente está disponible en 16 idiomas diferentes, con opciones para crear fácilmente también sus propias traducciones personalizadas. Tenemos clientes que operan VICIdial en llamadas centrales de 5 a 500 agentes, manejando más de un millón de llamadas al día en las instalaciones más grandes.
VICIdial tiene un marcador predictivo completo. También puede funcionar como un ACD para llamadas entrantes, o llamadas más cercanas procedentes de los agentes fronterizos de salida de VICIdial, así como correos electrónicos y mensajes de chat de sitios web que llegan de los clientes. Es capaz de manejar llamadas telefónicas entrantes, salientes y combinadas.
VICIDIAL SE UTILIZA EN MUCHAS INDUSTRIAS Y ORGANIZACIONES DIFERENTES
VICIdial es utilizado por muchas organizaciones diferentes. Puede encontrar VICIdial en uso en miles de diferentes empresas y organizaciones de todo el mundo. Desde un banco en Japón a un club social en los Estados Unidos, todo tipo de organizaciones confían en VICIdial para comunicarse con sus clientes y miembros.
Aquí está una pequeña lista de cómo las organizaciones están utilizando VICIdial, breves aspectos de VICIdial:
- Servicio técnico de atención al cliente, entrante y llamadas de ventas para pequeñas y medianas empresas
- Encuestas de salidas para los clientes o post-checkout
- Dirección de contacto del paciente del consultorio médico: entrada / salida / correo electrónico
- Mensajes de difusión del distrito escolar y respuesta de los padres IVRs
- Visita a domicilio, ejemplo una empresa de enfermería, registro de visita de enfermera y contacto con el paciente entrante / saliente
- Instalaciones de rehabilitación Línea de emergencia 24/7
- Encuesta política
- Centro de llamadas de respuesta de emergencia, operando las 24 horas del día, los 7 días de la semana y tomando las llamadas de emergencia 911
- Cobro de deudas, entrantes / salientes
- Registro y redirección de llamadas telefónicas para la empresa de gestión
- Ventas y servicios infomerciales, envío y gestión de pedidos IVR
- Banco de servicio al cliente, centro de llamadas
- Servicio de circulación y venta de periódicos
- Ventas, servicio y facturación automatizada IVR
LLAMADAS ENTRANTES - LLAMADAS SALIENTES - CORREO ELECTRÓNICO Y CHAT DEL SITIO WEB DEL CLIENTE
Deje que sus agentes manejen las llamadas entrantes y salientes, así como el correo electrónico entrante y el chat del sitio web del cliente, todos juntos en la misma interfaz de agente basada en web. Con el enrutamiento basado en habilidades y la priorización de llamadas en fila, puede tener llamadas y correos electrónicos a los agentes que pueden manejarlos de la manera más eficiente. También puede tener aquellos agentes que manejan llamadas salientes cuando la carga de llamadas entrantes es baja.
Demostración de la Interfaz de VICIdial. Servidor de Call Center, Telecomunicaciones y más. Este Demo te muestra las potentes características y funcionalidades dentro de la interfaz de VICIdial. Lo puedes adquirir con Hosting/Alojamiento de Fututel a un precio super bajo en hosting.fututel.com. Muy Fácil y Rápido.
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Comentar este artículo en los foros (9 respuestas).
Customer
Fututel
SOLVED in your server. Please check the new tutorial showing how to solve it here:
fututel.com/es/tutoriales-guias-manuales...cordings-de-vicidial
Another thing, we strongly recommend to upgrade a production server to at least 2GB of RAM and more Hard Drive according to your needs (for example for recordings' space).
i need to download recordings and it does not allow me gives me an error please help me with this.
Si usted cree que esto es un error del servidor, por favor comuníqueselo al administrador del portal.
Error 403
Si usted cree que esto es un error del servidor, por favor comuníqueselo al administrador del portal.
Error 403
Fututel
SOLVED in your server. Please check the new tutorial showing how to solve it here:
fututel.com/es/tutoriales-guias-manuales...cordings-de-vicidial
Another thing, we strongly recommend to upgrade a production server to at least 2GB of RAM and more Hard Drive according to your needs (for example for recordings' space).
Andrew
- Registration Error 408 Request Timeout. i keep getting this on my softphone all details are correct and it does not seam to want to register please help
Support Fututel
Please check that your Asterisk is on in your server.
UPDATE.
We were checking your server. Your asterisk was off. This may be due to your resources are low and Vicidial is very heavy and so, some services may stop. Remember the time when your MySQL server was off too. We strongly recommmend to upgrade your resources of server.
We are goint to restart your server to try to get all things OK again as in the beginning. Remember you can also reboot your server logging in with SSH and executing the command:Please test it if things are working in approx. 3 minutes.
- Registration Error 408 Request Timeout. i keep getting this on my softphone all details are correct and it does not seam to want to register please help
Support Fututel
Please check that your Asterisk is on in your server.
UPDATE.
We were checking your server. Your asterisk was off. This may be due to your resources are low and Vicidial is very heavy and so, some services may stop. Remember the time when your MySQL server was off too. We strongly recommmend to upgrade your resources of server.
We are goint to restart your server to try to get all things OK again as in the beginning. Remember you can also reboot your server logging in with SSH and executing the command:
reboot
Customer
Good Morning Guys! I would like to know one more thing. I has a voip account in my carriers. when i connect log in the dialer with one of the user , i'm not able to listen thge listen the lady saying. you are the only person in the conference. What's the provblem please?
Andrew
Please login to your account in hosting.fututel.com and go To Services -> My Services, choose your specific server to upgrade and then click on Upgrade/Downgrade Options.
NOTE: It's possible that a warning appears, which says:
So, please first pay the current invoice and then try to upgrade again paying the difference.
i Want to up grade my Memoria RAM Total , and hard drive capacity how can i do this ?
FututelPlease login to your account in hosting.fututel.com and go To Services -> My Services, choose your specific server to upgrade and then click on Upgrade/Downgrade Options.
NOTE: It's possible that a warning appears, which says:
You cannot currently upgrade or downgrade this product because an invoice has already been generated for the next renewal.
To proceed, please first pay the outstanding invoice and then you will be able to upgrade or downgrade immediately following that and be charged the difference or credited as appropriate.
To proceed, please first pay the outstanding invoice and then you will be able to upgrade or downgrade immediately following that and be charged the difference or credited as appropriate.
So, please first pay the current invoice and then try to upgrade again paying the difference.
Charles
Buenas ! No puedo cambiar y no tengo aceso a crear campana en el dialer y otra cosa en ela dmin. como puedo resolver eso por favor
[Fututel
En este mismo tema tienes la respuesta: fututel.com/es/forum/hosting-alojamiento...cidial/reply/518#518
Que consiste básicamente en que debes entrar como admin e ir a: Users -> Show Users - Select your own user, y editar los permisos deseados a 1, por ejemplo:
Modify Campaigns: 1
Campaign Detail: 1
Delete Campaigns 1
Buenas ! No puedo cambiar y no tengo aceso a crear campana en el dialer y otra cosa en ela dmin. como puedo resolver eso por favor
[Fututel
En este mismo tema tienes la respuesta: fututel.com/es/forum/hosting-alojamiento...cidial/reply/518#518
Que consiste básicamente en que debes entrar como admin e ir a: Users -> Show Users - Select your own user, y editar los permisos deseados a 1, por ejemplo:
Modify Campaigns: 1
Campaign Detail: 1
Delete Campaigns 1
Customer
also when i try to acces my server 192.xx.xx.xx it gives me this error
MySQL connect ERROR: No such file or directory
Hosting Fututel
In regards with your MySQL server, we are going to check. Have you done any changes in the server?
Customer
i havent done any changes no luck geeting into the vidial system.
Hosting Fututel
In regards with the error you told us:
> MySQL connect ERROR: No such file or directory
The MySQL server was off and we set it on again. It seems it was off because a crashing maybe due to insufficient resources. 1 GB RAM is very low for this heavy application: Vicidial; it's useful for testing purposes but we recommend to have a server with higher resources
also when i try to acces my server 192.xx.xx.xx it gives me this error
MySQL connect ERROR: No such file or directory
Hosting Fututel
In regards with your MySQL server, we are going to check. Have you done any changes in the server?
Customer
i havent done any changes no luck geeting into the vidial system.
Hosting Fututel
In regards with the error you told us:
> MySQL connect ERROR: No such file or directory
The MySQL server was off and we set it on again. It seems it was off because a crashing maybe due to insufficient resources. 1 GB RAM is very low for this heavy application: Vicidial; it's useful for testing purposes but we recommend to have a server with higher resources
Customer
with the configuration of my vicidial
Memoria RAM Total 1 GB por defecto $9.99 USD
Disco Duro Total 30 GB por defecto
Número de Núcleos de CPU 2 Núcleos por defecto
how many agents can this hold running perfectly?
Hosting Fututel
how many agents can this hold running perfectly?
You can check the specifications given by the same people of Vicidial here:
download.vicidial.com/iso/vicibox/server/ViciBox_v7-Install.pdf
Really, take into account the following:
1) Our starter server what you have is just enough to work with a small number of agents.
2) You should test making calls with agents while checking out the resources are consumed in the server.
Customer
ok i need about 16 agents can i up grade to something that can hold this team?
Hosting Fututel
Citing to recommendations from Vicidial's people: Compatibility and Prerequisites
> As of this writing the current version of ViciBox is v.7.0.0. It is built with the following software:
> • OpenSuSE Leap v.42.1
> • Linux Kernel v.4.1.15
> • Asterisk v.11.21.0-vici
> • DAHDI v.2.11.0
> • Amfeltec VoiceSync v.1.3.8
> • OpenR2 v.1.3.3
> For an optimal experience with ViciDial and ViciBox, the following minimum hardware specifications
> should be used:
> • Quad-Core CPU 2.0Ghz
> • 4GB RAM
> • 160GB 7200rpm enterprise-grade SATA drive (Seagate ES, Hitachi UltraStar, WD RE4, etc)
> Optionally, in addition to the above specifications, the following can be used for a more robust server:
> • 8GB RAM (ECC if available)
> • Two hot-swap 500GB enterprise-grade SATA or SAS drives in RAID-1
> ViciBox “Express”
> A ViciBox “Express” system consists of all major roles including Database, Web, and Telephony
> server. Using the minimum hardware specifications listed above, this would be well suited for a call
> center up to 15 agents doing outbound calling with call recordings at a 4:1 ratio. When used for
> inbound the same minimum hardware specifications are acceptable for up to 25 agents. Please note that
> the figures presented are a conservative guideline and that your actual system capacity is heavily
> determined by the number of agents, number of leads, concurrent call count, dialing ratio if applicable,
> campaign settings, and the general capacity of the hardware. It is for this reason that additional
> specifications were provided should you run into any minor load issues. Particular attention should be
> paid to the size of the hard-drive(s) installed in the system if you record your calls. The most frequent
> issue new customers experience is a crashed server due to the hard drive filling up with recordings
See: download.vicidial.com/iso/vicibox/server/ViciBox_v7-Install.pdf
So, it's your decision to upgrade to 4 Gigas of RAM. We think it's a very good cost/profit
with the configuration of my vicidial
Memoria RAM Total 1 GB por defecto $9.99 USD
Disco Duro Total 30 GB por defecto
Número de Núcleos de CPU 2 Núcleos por defecto
how many agents can this hold running perfectly?
Hosting Fututel
how many agents can this hold running perfectly?
You can check the specifications given by the same people of Vicidial here:
download.vicidial.com/iso/vicibox/server/ViciBox_v7-Install.pdf
Really, take into account the following:
1) Our starter server what you have is just enough to work with a small number of agents.
2) You should test making calls with agents while checking out the resources are consumed in the server.
Customer
ok i need about 16 agents can i up grade to something that can hold this team?
Hosting Fututel
Citing to recommendations from Vicidial's people: Compatibility and Prerequisites
> As of this writing the current version of ViciBox is v.7.0.0. It is built with the following software:
> • OpenSuSE Leap v.42.1
> • Linux Kernel v.4.1.15
> • Asterisk v.11.21.0-vici
> • DAHDI v.2.11.0
> • Amfeltec VoiceSync v.1.3.8
> • OpenR2 v.1.3.3
> For an optimal experience with ViciDial and ViciBox, the following minimum hardware specifications
> should be used:
> • Quad-Core CPU 2.0Ghz
> • 4GB RAM
> • 160GB 7200rpm enterprise-grade SATA drive (Seagate ES, Hitachi UltraStar, WD RE4, etc)
> Optionally, in addition to the above specifications, the following can be used for a more robust server:
> • 8GB RAM (ECC if available)
> • Two hot-swap 500GB enterprise-grade SATA or SAS drives in RAID-1
> ViciBox “Express”
> A ViciBox “Express” system consists of all major roles including Database, Web, and Telephony
> server. Using the minimum hardware specifications listed above, this would be well suited for a call
> center up to 15 agents doing outbound calling with call recordings at a 4:1 ratio. When used for
> inbound the same minimum hardware specifications are acceptable for up to 25 agents. Please note that
> the figures presented are a conservative guideline and that your actual system capacity is heavily
> determined by the number of agents, number of leads, concurrent call count, dialing ratio if applicable,
> campaign settings, and the general capacity of the hardware. It is for this reason that additional
> specifications were provided should you run into any minor load issues. Particular attention should be
> paid to the size of the hard-drive(s) installed in the system if you record your calls. The most frequent
> issue new customers experience is a crashed server due to the hard drive filling up with recordings
See: download.vicidial.com/iso/vicibox/server/ViciBox_v7-Install.pdf
So, it's your decision to upgrade to 4 Gigas of RAM. We think it's a very good cost/profit
Customer:
We suspect you are using the fields:
Phone Login:
Phone Pass:
which are found in Users -> Show users -> Select your user. Really we used those credentials too at trying to login in the main page in Agent Login and got the same error than you. They seem NOT to be the correct data that we must enter in the Agent screen. Instead continue reading.
However, we found that the login details for phone login are those in:
Agent Screen Login:
Login Password:
which are found in Admin -> Phones -> Select phone. According to the same documentation (clicking on ? on the interface), they mean:
These seem to be the correct credentials to login to the Agent Login instead of the first ones. Precisely we logged in with these credentials succesfully
When trying to login if you select a Campaign and the following message appears:
Sorry, there are no leads in the hopper for this campaign
Please choose another campaign and fix the previous one.
aLL MY PHONE LOG IN SAY
"Sorry, your phone login and password are not active in this system, please try again:"
THEY ARE ACTIVE BUT STILL NO LUCK PLEASE CHECK CONF AND HELP ME WITH THIS ISSUE
THANKS
We investigated the issue. In the beginning we thought it was an error from the Vicidial, but finally it seems it is just simply what the message says: that your login and password are not active in the system, which means in simpler terms that your username and password are wrong."Sorry, your phone login and password are not active in this system, please try again:"
THEY ARE ACTIVE BUT STILL NO LUCK PLEASE CHECK CONF AND HELP ME WITH THIS ISSUE
THANKS
We suspect you are using the fields:
Phone Login:
Phone Pass:
which are found in Users -> Show users -> Select your user. Really we used those credentials too at trying to login in the main page in Agent Login and got the same error than you. They seem NOT to be the correct data that we must enter in the Agent screen. Instead continue reading.
However, we found that the login details for phone login are those in:
Agent Screen Login:
Login Password:
which are found in Admin -> Phones -> Select phone. According to the same documentation (clicking on ? on the interface), they mean:
Agent Screen Login -The login used for the phone user to login to the client applications, like the agent screen.
Login Password - The password used for the phone user to login to the web-based client applications. IMPORTANT, this is the password only for the agent web interface phone login, to change the sip.conf or iax.conf password, or secret, for this phone device you need to modify the Registration Password in the next field.
These seem to be the correct credentials to login to the Agent Login instead of the first ones. Precisely we logged in with these credentials succesfully
When trying to login if you select a Campaign and the following message appears:
Sorry, there are no leads in the hopper for this campaign
Please choose another campaign and fix the previous one.
Customer:
It probably says something like: You do not have permission to view campaign. To solve this and any permission issue you should login as admin and go to: Users -> Show Users - Select your own user (maybe 6666), and edit your own permissions to 1 - which means Yes (you may set all permissions to 1 if you want). For example, you can edit:
Modify Campaigns: 1
Campaign Detail: 1
Delete Campaigns 1
To allow these operations which you seems to need this time according to your question
my admin account on the dialer does not allow me to to view report or create campign please help with this i think i need the permission lifted to continue.
Fututel:It probably says something like: You do not have permission to view campaign. To solve this and any permission issue you should login as admin and go to: Users -> Show Users - Select your own user (maybe 6666), and edit your own permissions to 1 - which means Yes (you may set all permissions to 1 if you want). For example, you can edit:
Modify Campaigns: 1
Campaign Detail: 1
Delete Campaigns 1
To allow these operations which you seems to need this time according to your question
