Customer
Fututel
SOLVED in your server. Please check the new tutorial showing how to solve it here:
fututel.com/es/tutoriales-guias-manuales...cordings-de-vicidial

Another thing, we strongly recommend to upgrade a production server to at least 2GB of RAM and more Hard Drive according to your needs (for example for recordings' space).

Andrew
- Registration Error 408 Request Timeout. i keep getting this on my softphone all details are correct and it does not seam to want to register please help

Support Fututel
Please check that your Asterisk is on in your server.
UPDATE.
We were checking your server. Your asterisk was off. This may be due to your resources are low and Vicidial is very heavy and so, some services may stop. Remember the time when your MySQL server was off too. We strongly recommmend to upgrade your resources of server.

We are goint to restart your server to try to get all things OK again as in the beginning. Remember you can also reboot your server logging in with SSH and executing the command:Please test it if things are working in approx. 3 minutes.

Customer

AndrewFututel
Please login to your account in hosting.fututel.com and go To Services -> My Services, choose your specific server to upgrade and then click on Upgrade/Downgrade Options.

NOTE: It's possible that a warning appears, which says:

So, please first pay the current invoice and then try to upgrade again paying the difference.

Charles
Buenas ! No puedo cambiar y no tengo aceso a crear campana en el dialer y otra cosa en ela dmin. como puedo resolver eso por favor

[Fututel

En este mismo tema tienes la respuesta: fututel.com/es/forum/hosting-alojamiento...cidial/reply/518#518

Que consiste básicamente en que debes entrar como admin e ir a: Users -> Show Users - Select your own user, y editar los permisos deseados a 1, por ejemplo:
Modify Campaigns: 1
Campaign Detail: 1
Delete Campaigns 1

Customer

also when i try to acces my server 192.xx.xx.xx it gives me this error
MySQL connect ERROR: No such file or directory

Hosting Fututel

In regards with your MySQL server, we are going to check. Have you done any changes in the server?

Customer
i havent done any changes no luck geeting into the vidial system.

Hosting Fututel

In regards with the error you told us:
> MySQL connect ERROR: No such file or directory

The MySQL server was off and we set it on again. It seems it was off because a crashing maybe due to insufficient resources. 1 GB RAM is very low for this heavy application: Vicidial; it's useful for testing purposes but we recommend to have a server with higher resources

Customer

with the configuration of my vicidial

Memoria RAM Total 1 GB por defecto $9.99 USD
Disco Duro Total 30 GB por defecto
Número de Núcleos de CPU 2 Núcleos por defecto

how many agents can this hold running perfectly?

Hosting Fututel

how many agents can this hold running perfectly?
You can check the specifications given by the same people of Vicidial here:
download.vicidial.com/iso/vicibox/server/ViciBox_v7-Install.pdf

Really, take into account the following:
1) Our starter server what you have is just enough to work with a small number of agents.
2) You should test making calls with agents while checking out the resources are consumed in the server.

Customer

ok i need about 16 agents can i up grade to something that can hold this team?

Hosting Fututel

Citing to recommendations from Vicidial's people: Compatibility and Prerequisites

> As of this writing the current version of ViciBox is v.7.0.0. It is built with the following software:
> • OpenSuSE Leap v.42.1
> • Linux Kernel v.4.1.15
> • Asterisk v.11.21.0-vici
> • DAHDI v.2.11.0
> • Amfeltec VoiceSync v.1.3.8
> • OpenR2 v.1.3.3
> For an optimal experience with ViciDial and ViciBox, the following minimum hardware specifications
> should be used:
> • Quad-Core CPU 2.0Ghz
> • 4GB RAM
> • 160GB 7200rpm enterprise-grade SATA drive (Seagate ES, Hitachi UltraStar, WD RE4, etc)
> Optionally, in addition to the above specifications, the following can be used for a more robust server:
> • 8GB RAM (ECC if available)
> • Two hot-swap 500GB enterprise-grade SATA or SAS drives in RAID-1
> ViciBox “Express”
> A ViciBox “Express” system consists of all major roles including Database, Web, and Telephony
> server. Using the minimum hardware specifications listed above, this would be well suited for a call
> center up to 15 agents doing outbound calling with call recordings at a 4:1 ratio. When used for
> inbound the same minimum hardware specifications are acceptable for up to 25 agents. Please note that
> the figures presented are a conservative guideline and that your actual system capacity is heavily
> determined by the number of agents, number of leads, concurrent call count, dialing ratio if applicable,
> campaign settings, and the general capacity of the hardware. It is for this reason that additional
> specifications were provided should you run into any minor load issues. Particular attention should be
> paid to the size of the hard-drive(s) installed in the system if you record your calls. The most frequent
> issue new customers experience is a crashed server due to the hard drive filling up with recordings

See: download.vicidial.com/iso/vicibox/server/ViciBox_v7-Install.pdf

So, it's your decision to upgrade to 4 Gigas of RAM. We think it's a very good cost/profit

Customer:We investigated the issue. In the beginning we thought it was an error from the Vicidial, but finally it seems it is just simply what the message says: that your login and password are not active in the system, which means in simpler terms that your username and password are wrong.

We suspect you are using the fields:
Phone Login:
Phone Pass:
which are found in Users -> Show users -> Select your user. Really we used those credentials too at trying to login in the main page in Agent Login and got the same error than you. They seem NOT to be the correct data that we must enter in the Agent screen. Instead continue reading.

However, we found that the login details for phone login are those in:
Agent Screen Login:
Login Password:

which are found in Admin -> Phones -> Select phone. According to the same documentation (clicking on ? on the interface), they mean:

These seem to be the correct credentials to login to the Agent Login instead of the first ones. Precisely we logged in with these credentials succesfully

When trying to login if you select a Campaign and the following message appears:
Sorry, there are no leads in the hopper for this campaign
Please choose another campaign and fix the previous one.

Customer:Fututel:
It probably says something like: You do not have permission to view campaign. To solve this and any permission issue you should login as admin and go to: Users -> Show Users - Select your own user (maybe 6666), and edit your own permissions to 1 - which means Yes (you may set all permissions to 1 if you want). For example, you can edit:
Modify Campaigns: 1
Campaign Detail: 1
Delete Campaigns 1

To allow these operations which you seems to need this time according to your question